Privacy Policy

Man and Van Stepney Privacy Policy

This Privacy Policy explains how Man and Van Stepney collects, uses, stores and protects personal data relating to its customers and prospective customers. It applies to all individuals using or enquiring about Man and Van Stepney services within our operating area.

Man and Van Stepney is committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Data Controller

For the purposes of data protection law, Man and Van Stepney is the data controller in respect of the personal data you provide to us or that we collect about you. This means we determine the purposes and means by which your personal data is processed.

Personal Data We Collect

We may collect and process the following categories of personal data when you contact us, request a quote, make a booking or use our services:

Identification and contact details, such as your name, address, move origin and destination addresses, and any alternative contact address you provide.

Communication details, such as your preferred contact method and the content of any messages or enquiries you send us.

Service and booking details, such as dates and times of moves, type and size of items to be moved, access details for properties, special instructions relevant to the service, and related job notes.

Payment and transaction information, such as payment confirmations, amounts and dates of payments, and invoices. We do not store full payment card details; where card payments are processed, this is done securely by a third-party payment processor.

Technical and usage data, where applicable, such as information about how you interact with our website, including basic analytics data like pages visited and time spent on the site. This may be collected using cookies or similar technologies.

How We Collect Your Data

We collect personal data directly from you when you contact us by phone, through online forms, or in writing to request information, obtain a quote or make a booking.

We may also collect data when you interact with our website, including any forms you complete and basic analytics data.

In limited cases, we may receive your details from a third party, for example if someone else books a move on your behalf or refers you to us. In such cases, we will treat your data in accordance with this Privacy Policy.

Lawful Bases for Processing

We process your personal data using one or more of the following lawful bases under data protection law:

Contract: We process your data where it is necessary to enter into a contract with you or to perform a contract for removal and transportation services, including handling enquiries, providing quotes, arranging bookings, and completing the move.

Legal obligation: We may process certain information to comply with legal and regulatory requirements, such as record-keeping, accounting, tax obligations, and responding to lawful requests from authorities.

Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. These interests include managing and improving our services, handling complaints, ensuring the security of our operations, and maintaining business records.

Consent: In some circumstances, we may rely on your explicit consent, for example for certain types of marketing communications where such consent is required. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To respond to your enquiries, provide quotes, and communicate with you about potential or confirmed services.

To set up, manage and fulfil bookings, including planning routes, allocating vehicles and staff, and ensuring safe and efficient execution of your move.

To issue invoices, process payments through our chosen payment processors, and maintain financial records.

To manage our relationship with you, including dealing with feedback, queries and complaints, and providing customer support.

To improve our services, operations and website, including through internal reporting, analytics and staff training.

To comply with legal, regulatory and insurance requirements and to establish, exercise or defend legal claims if necessary.

To send you service-related information and, where permitted, carefully selected marketing communications. You can opt out of marketing communications at any time.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements.

In general, we retain core customer and transaction records for a period necessary to comply with tax and accounting laws and to handle any potential disputes or claims arising from our services. After this period, data is securely deleted or anonymised.

Enquiry data for which no booking is made may be kept for a shorter period for internal analysis and to respond to any follow-up questions. Marketing preferences are retained for as long as you remain subscribed or until you withdraw your consent or object to processing.

Data Sharing and Processors

We do not sell your personal data. We may share your data with trusted third parties where this is necessary to provide our services, operate our business or comply with legal obligations.

Such third parties may include:

Payment processors and financial service providers that handle card transactions and payment processing on our behalf.

IT and system support providers that assist in the operation, maintenance and security of our systems and website.

Professional advisers, such as accountants or legal advisers, where this is necessary for advice, compliance or the management of legal claims.

Regulators, law enforcement bodies or other authorities where we are legally required to do so or where it is necessary to protect our rights or the rights of others.

Where we engage third-party service providers as data processors, they are only permitted to process your personal data in accordance with our written instructions and for specified purposes. They are required to implement appropriate technical and organisational measures to protect your data.

International Transfers

Where possible, we aim to keep your personal data within the UK or European Economic Area. If it is necessary to transfer data to a country outside these areas, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other lawful mechanisms, to protect your personal data to a standard equivalent to that in the UK.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, unlawful processing, accidental loss, destruction or damage.

These measures may include access controls, secure storage methods, regular review of our security practices, and staff awareness about data protection responsibilities.

Your Data Protection Rights

As an individual whose personal data we process, you have a number of rights under data protection law. These rights apply to all Man and Van Stepney customers and prospective customers within our service area, subject to certain limitations and exemptions:

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you.

Right to rectification: You have the right to request that inaccurate personal data about you is corrected and incomplete data is completed.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.

Right to data portability: In certain cases where processing is based on consent or on a contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine-readable format and to have it transmitted to another controller where technically feasible.

Right to object: You have the right to object to our processing of your personal data where it is based on our legitimate interests, including profiling related to those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is necessary for legal claims.

Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed.

Use of Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve functionality, enhance your browsing experience and collect basic analytics data. Cookies are small text files placed on your device. You can usually manage or disable cookies through your browser settings, but doing so may affect the functionality of some parts of the website.

Policy Scope and Updates

This Privacy Policy applies to all customers, prospective customers and users of Man and Van Stepney services in our operating area. By contacting us, requesting a quote or using our services, you acknowledge that you have been informed of how we use your personal data as described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. Any updated version will take effect from the date of publication. We encourage you to review this policy periodically to stay informed about how we protect your personal data.



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The Most Affordable Man and Van Stepney!

There are few man with van options out there that you can really rely on but our fabulous team goes the extra mile to make sure that your move goes well. As they say – there is no traffic jam when you go the extra mile and this is how we feel! We know that we can provide you with a level of quality and a service that is incomparable, one that you will not find anywhere else. To hire our man and van Stepney you will need to book now so as not to miss out and we’ll help you save money too!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Stepney Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 108 Whitechapel Rd
Postal code: E1 1JD
City: London
Country: United Kingdom

Latitude: 51.5178140 Longitude: -0.0642680
E-mail:
[email protected]

Web:
Description: Stepney, E1 relocations are smooth and prompt with our reliable man with van moving company. Contact us any time you want to book our service.
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