Terms and Conditions

Man and Van Stepney Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Stepney provides removal and associated services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following definitions apply.

Customer means the person, firm or company who requests the services.

Services means any man and van, removal, transport, loading, unloading, packing, or related services provided by us.

Goods means any items, belongings, furniture, boxes, or materials handled, transported, or stored by us on your behalf.

Vehicle means any van or other vehicle used by us to provide the services.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and any written confirmation provided at the time of booking.

2. Service Scope and Service Area

Man and Van Stepney provides local and regional man and van and removal services, including domestic moves, small office moves, single item transport, and light collection and delivery. The specific details of each service, including collection and delivery addresses, will be confirmed at the time of booking.

We primarily operate within Stepney and surrounding areas, with journeys to and from other locations as agreed in advance. Any limitations or surcharges relating to distance, travel time, congestion, tolls, or access restrictions will be explained during the enquiry or booking process.

3. Booking Process

3.1 You may request a quotation by providing accurate details of the work required, including the addresses, property access details, approximate inventory of goods, required date and time, and any special requirements.

3.2 Quotations are based on the information you provide and are subject to revision if that information is incorrect or incomplete, or if circumstances differ significantly from those described at the time of quoting.

3.3 A booking is only confirmed when we have accepted your request for services and you have accepted our quotation, including any required deposit or prepayment. Verbal or written acceptance, including digital messages, may be used to confirm a booking.

3.4 You are responsible for checking that all details in the booking confirmation are correct. Any errors must be notified to us as soon as possible and preferably before the service date.

3.5 We reserve the right to refuse any booking at our discretion, including where the requested work is outside our normal service scope or where we reasonably believe that the job cannot be completed safely or lawfully.

4. Prices, Quotes and Additional Charges

4.1 Prices may be based on an hourly rate, a fixed price, or a combination of both, as specified in your quotation or booking confirmation.

4.2 Unless stated otherwise, our prices do not include parking charges, tolls, congestion charges, storage fees, packing materials, or disposal fees. These may be added to the final bill where applicable.

4.3 If the job takes longer than the time originally estimated due to factors outside our control, additional time may be charged at our prevailing hourly rate, rounded up to the nearest agreed unit (for example, 15 minutes or 30 minutes), as specified at the time of booking.

4.4 Additional charges may apply where there are access difficulties, long carry distances, the need for extra labour, waiting times, delays caused by you or third parties, or where the nature or volume of goods is significantly different from that described when booking.

5. Payments and Deposits

5.1 Unless otherwise agreed in writing, payment is due either in advance or immediately upon completion of the services on the same day.

5.2 We accept payment by the methods notified to you at the time of booking. You must ensure that you are able to pay using one of the accepted methods at the required time.

5.3 We may require a deposit or full prepayment to secure your booking. The amount and due date of any deposit will be communicated when you confirm the job.

5.4 Where payment is not received as agreed, we reserve the right to suspend services, retain goods in our possession under a lien until payment is made, and charge interest or late payment fees where permitted by law.

5.5 For business customers, credit terms may be offered at our discretion. Any such terms will be confirmed in writing and may be withdrawn if payments are not made as agreed.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify us as soon as reasonably possible.

6.2 Where you cancel with sufficient notice, as specified at the time of booking, any deposit paid may be refunded or applied to a rescheduled date, subject to our cancellation policy in force at the time.

6.3 If you cancel with short notice, fail to be present at the agreed time, or are not ready for the move to proceed, we may charge a cancellation fee. This may be a fixed amount or a percentage of the quoted price, reflecting the time slot reserved and costs incurred.

6.4 If we are unable to carry out the services due to circumstances beyond our reasonable control, including severe weather, road closures, accidents, vehicle breakdown, illness, or other events of force majeure, we will inform you as soon as possible and offer an alternative date or reasonable solution. In such cases, our liability will be limited to a refund of any amounts paid for services not yet rendered.

6.5 We reserve the right to cancel any booking where we consider that the job would involve a risk to health and safety, a breach of regulations, or the handling of prohibited goods. In such cases, any refund will be at our discretion, depending on the circumstances.

7. Your Responsibilities

7.1 You must ensure that you have full authority to move the goods and that they are lawfully in your possession.

7.2 You are responsible for securing parking for the vehicle at both collection and delivery addresses and for covering any related charges or permits. Where suitable parking is not available, delays or additional handling may result in extra charges.

7.3 You must ensure that the property is accessible, that stairways and corridors are free from obstruction, and that any necessary lift or loading bay access is arranged in advance.

7.4 You are responsible for properly packing, labelling, and securing your goods, unless you have instructed us to provide packing services. We are not responsible for damage to goods that have been packed by you or by third parties where the damage arises from inadequate or inappropriate packing.

7.5 You must remove all items from drawers, wardrobes, and similar furniture unless we agree otherwise. Lightweight clothing may sometimes be left in drawers at our discretion, but we accept no responsibility for damage where goods are left inside items of furniture contrary to our advice.

7.6 You must not ask us to transport any items that are hazardous, illegal, perishable, explosive, or otherwise unsuitable for standard van transport, including but not limited to gas cylinders, fuel, chemicals, live animals, and controlled substances.

8. Our Responsibilities

8.1 We will use reasonable care and skill in providing the services and in handling your goods and property.

8.2 We will endeavour to arrive at the agreed time, but times are estimates and are not guaranteed. Traffic, weather, or other factors may affect arrival and completion times. We will keep you informed of any significant delays where possible.

8.3 We reserve the right to choose the route taken by the vehicle, having regard to safety, time, and any known restrictions.

8.4 Where we agree to dismantle or reassemble furniture or disconnect or reconnect appliances, we will do so with reasonable care, but we do not accept responsibility for pre-existing faults, design defects, or the suitability of items for dismantling and reassembly.

9. Liability and Limitations

9.1 Our liability for loss of or damage to goods is limited to losses arising from our negligence or breach of contract while the goods are in our care.

9.2 We will not be liable for any of the following.

Loss or damage arising from your failure to adequately protect or pack items, where packing is your responsibility.

Loss of or damage to items of particularly high value such as jewellery, cash, important documents, artwork, antiques, or collectibles, unless we have agreed in writing to handle such items with declared values.

Loss or damage resulting from normal wear and tear, inherent defects, or pre-existing damage.

Indirect or consequential losses, including loss of profit, loss of use, or loss of opportunity, even if we were advised of the possibility of such losses.

9.3 Where we are liable, our liability may be limited to a reasonable cost of repair or replacement, taking account of the age, condition, and market value of the item at the time of loss or damage, subject to any overall cap that we may specify in our quotation or booking confirmation.

9.4 You must notify us in writing of any loss of or damage to goods as soon as reasonably practicable and in any event within a reasonable time after the completion of the services, to allow us to investigate. Failure to notify us within a reasonable time may affect our ability to consider your claim.

9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other matter where liability cannot be excluded or limited under applicable law.

10. Waste and Rubbish Removal

10.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste collection service and will only remove waste or unwanted items where this has been agreed in advance.

10.2 Where we agree to dispose of items, you confirm that you have full authority to do so and that the items do not include hazardous or prohibited waste. Additional charges may apply for disposal, recycling, or tip fees.

10.3 We reserve the right to refuse to remove or transport any items that we consider to be hazardous, contaminated, illegal, excessively heavy, or unsafe to handle.

10.4 Fly tipping is illegal. We will only dispose of waste at authorised facilities. We accept no responsibility for any waste that you choose to dispose of yourself or through third parties.

11. Delays, Waiting Time and Access Issues

11.1 If we are delayed in starting or completing the job due to issues within your control, including lack of access to the property, unavailability of keys, incomplete packing, or waiting for payment, we may charge for waiting time at our prevailing rates.

11.2 If access to the property or vehicle parking is significantly worse than described at the time of booking, we may adjust the price to reflect the additional time and labour required or may, in extreme cases, cancel the job if it cannot be carried out safely.

12. Insurance

12.1 We maintain appropriate insurance cover for our vehicles and our business operations in accordance with legal requirements.

12.2 Our insurance does not automatically cover all goods for all risks or for unlimited amounts. You are strongly advised to arrange your own additional insurance for high value or fragile items if needed.

13. Complaints

13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can seek to resolve it promptly.

13.2 Formal complaints should be made in writing, providing full details of the issue, the date of the job, and any supporting information. We will review your complaint and respond within a reasonable time.

14. Data Protection and Privacy

14.1 We will collect and use personal information provided by you only for the purposes of managing your enquiry, booking, and the provision of services, along with associated administration and record keeping.

14.2 We will take reasonable steps to keep your personal data secure and will not sell your information to third parties. We may share your data with trusted partners or subcontractors only where this is necessary to deliver the services.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract.

15.2 Any changes to the agreed terms for a specific job must be confirmed in writing by us to be valid.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any contract between you and us for the provision of services are governed by and shall be construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

By confirming a booking with Man and Van Stepney or by allowing the services to commence, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.



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The Most Affordable Man and Van Stepney!

There are few man with van options out there that you can really rely on but our fabulous team goes the extra mile to make sure that your move goes well. As they say – there is no traffic jam when you go the extra mile and this is how we feel! We know that we can provide you with a level of quality and a service that is incomparable, one that you will not find anywhere else. To hire our man and van Stepney you will need to book now so as not to miss out and we’ll help you save money too!

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Stepney Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 108 Whitechapel Rd
Postal code: E1 1JD
City: London
Country: United Kingdom

Latitude: 51.5178140 Longitude: -0.0642680
E-mail:
[email protected]

Web:
Description: Stepney, E1 relocations are smooth and prompt with our reliable man with van moving company. Contact us any time you want to book our service.
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